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Home of Oma's Kitchen

shopping Tel:519-652-3330 Email: jordyn.bjsmarket@gmail.com

Opening hours:

Monday- Wednesday 9AM - 6PM
Thursday-Friday 9AM - 8PM
Saturday: 9AM - 5PM & Sunday: 11AM - 4PM

Returns, Exchanges and Refund Policies

EXCHANGES – ORDERED THE WRONG ITEM:
We are happy to take items back, as long as we can restock them.  We do not have access to your credit card info, so the best way to handle getting you the correct item(s) is for you to place a new order and return the wrong.
To return the item(s), we ask that you call us for an RMA (return authorization number) prior to sending anything back.  We strongly recommend using Couriers Plus for return.  It’s important to make sure items are properly packaged.  We cannot refund if the item comes back to us damaged.  We recommend insuring the item.  We’ll refund back to you the item(s) cost.  Please read Refund Period below as it limits our capabilities.  We cannot assist on shipping charges related to purchase errors.

DAMAGED ITEM(S):
If the item arrives damaged, to replace the item, we need you take a picture of the damaged item(s) and shipping box.  Email the pictures to us and then gives us a call. Upon receipt and confirmation, we’ll send out replacements and provide instructions for the damage item(s)

WARRANTY, REFUNDS & EXCHANGES:
Items come with a ninety (90) day money back guarantee and replacement guarantee for defect.  We reserve the right to charge a restocking fee.  You are responsible for costs incurred to return the item(s).
Please email or phone us prior to returning any items for return instructions.  Also read Refund Period below as it limits our abilities to process a refund.

REFUND PERIOD:
30 day calendar window (time starts on order date) to complete a refund to a credit card.  If, for any reason, we can’t process a refund through our credit card processor, a store credit will be issued.

SHIPPING ITEMS BACK TO US:
For your full protection, we strongly suggest that all items being returned to us are: shipped back via Couriers Plus; properly packaged to prevent damage; and, insured for full value.  We cannot provide refunds or credit for items returned and received damaged.